Terms & Conditions for Service Repair and In-Home Visits

I authorize The Office Tech Help  and its/their associates/contractors to:

Perform a hardware and software diagnostic test and evaluation of my product/products ("product") before or after I have paid deposit, which may include, without limitation, implementing operating system updates, resetting user settings, performing a hard or factory reset, performing a visual inspection, downloading/using The Office Tech Help (or 3rd party) software and hardware tools and accepting associated end user license agreements, wiping (erasing) the product, disassembling the product, or performing other updates in accordance with or as recommended by manufacturer specifications (the "diagnostic"). I grant access to my product and the data and information on my product for such purpose.

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I agree to/that:

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1. PRIOR TO DELIVERING MY PRODUCT TO THE OFFICE TECH HELP FOR THE DIAGNOSTIC IT IS MY RESPONSIBILITY (A) TO BACK UP DATA ON IT AND (B) REMOVE ALL MEDIA AND STORED CONTENT FROM MY PRODUCT.

2. Provide my product serial number to The Office Tech Help if my product does or does not power on.

3. Pay for services (including parts and labor) that I request in addition to the diagnostic.

4. Present either this form or a government-issued ID when picking up my product.

5. The Office Tech Help may dispose of or recycle my product if I do not pick up my product within 30 days of being notified by The Office Tech Help that the diagnostic has been completed or if I contact The Office Tech Help to authorize recycling, and in the case of disposal and recycling, I waive any claims to my product, including all claims regarding data and information stored in/within or on my product.

6. I am on notice that any product containing child sexual abuse material(s) will be turned over to the authorities.

7. WAIVE ANY DATA LOSS OR MEDIA LOSS CLAIMS AGAINST THE OFFICE TECH HELP AS UNDER NO CIRCUMSTANCES SHALL THE OFFICE TECH HELP BE LIABLE FOR ANY LOSS, ALTERATION, OR CORRUPTION OF ANY MEDIA, OR LOSS OF ANY MEDIA FROM MY PRODUCT.

8. The Office Tech Help may request my user name and user password for my product in order to perform the requested work. I will change my password after I pick up my product.

9. It is The Office Tech Help’s policy to respect the privacy of its customers. Personal information I provide to The Office Tech Help will be handled according to the publicly available policy on our website: theofficetechhelp.com

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Miscellaneous: If any provision of these Terms and Conditions is in violation of any applicable law, such provision shall to such extent be deemed null and void, and the remainder of the Terms and Conditions shall remain in full force and effect. Except for the obligation to make payments (should you purchase services in addition to the diagnostic), nonperformance of either party shall be excused to the extent performance is rendered impossible due to causes beyond such party's reasonable control.

 

Communication: By providing your phone number, you agree to receive phone calls and/or text messages to inform you about product status and to obtain prior approval of any services in addition to the diagnostic (until such time you notify The Office Tech Help that you no longer wish to receive such calls and/or texts). Calls may be live or pre-recorded and made via automated dialing system. Voice, message, and data rates may apply.

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The laws of the state of Colorado shall govern any disputes arising from this Agreement. And, the parties agree that venue for any litigation arising from this Agreement shall be in Colorado in the county in which The Office Tech Help’s principal place of business is located.

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I verify that have read and agree to these Terms and Conditions and that the information I have provided is correct and complete.